Frequently Asked Questions
A list of commonly asked questions and their answers
- Prepay for the procedure within 24hrs of scheduling
- No shows or cancellations within three business days of the scheduled procedure will incur a cancellation fee.
- Do not feed your dog after 6:00pm the night before the procedure. No water after midnight.
- Leave your dog in the car and let us know you’ve arrived by knocking on the door.
- Dogs must be on a leash. There are leashes hanging to the right of our front door. Please help yourself to a leash and make sure your dog is secured before having them exit the car. We are on a busy road.
- Drop off is between 8:00am and 8:30am.
- We are located in downtown Nicholasville at Focus Veterinary Care, 307 S Main St., Nicholasville, KY
40356. We have limited parking. Pull into the semi-circle and follow the arrows, pulling all the way forward. This will enable others to pull in behind you. - If we find that your dog has fleas, we will treat for fleas. This will incur an additional charge of $10.00 + tax.
- If you do not provide proof of at least 2 DHPP vaccinations previously, your dog will be vaccinated for it. There is no additional charge.
- Proof of a current rabies vaccination is required. Without proof, your cat will be vaccinated for rabies and charged accordingly.
- A small line will be tattooed near the incision site to indicate that your dog has been spayed/neutered.
- Pick-up is between 2:00pm and 4:30pm only. We will text you once your dog has had surgery with a specific pick-up time.
- A late fee of $25.00 is applied for pets picked up after 4:30pm. After 5:00pm, the late fee is $25.00 for each 10min thereafter.
- Discharge instructions will be provided at discharge. Records will be emailed to you.
- Prepay for the procedure within 24hrs of scheduling
- No shows or cancellations within three business days of the scheduled procedure will incur a cancellation fee.
- Do not feed your cat after midnight the night before the procedure. Water is ok.
- Cats must be in standard and secure cat carriers. One cat per carrier. Wire cages and cardboard carriers/boxes are prohibited.
- Your cat is to remain in the carrier, in your vehicle, until a member of our staff directs you inside. You can let us know you’ve arrived by knocking on the door.
- Drop off is between 8:00am and 8:30am.
- We are located in downtown Nicholasville at Focus Veterinary Care, 307 S Main St., Nicholasville, KY
40356. We have limited parking. Pull into the semi-circle and follow the arrows, pulling all the way forward. This will enable others to pull in behind you. - If we find that your cat has fleas, we will treat for fleas. This will incur an additional charge of $10.00 + tax.
- If you do not provide proof of at least 2 FVRCP vaccinations previously, your cat will be vaccinated for it. There is no additional charge.
- Proof of a current rabies vaccination is required. Without proof, your cat will be vaccinated for rabies and charged accordingly.
- A small line will be tattooed near the incision site to indicate that your cat has been spayed/neutered.
- Pick-up is between 2:00pm and 4:30pm only. We will text you once your dog has had surgery with a specific pick-up time.
- A late fee of $25.00 is applied for pets picked up after 4:30pm. After 5:00pm, the late fee is $25.00 for each 10min thereafter.
- Discharge instructions will be provided at discharge. Records will be emailed to you.
Yes. Feral cats must be in appropriate cat traps.
Ear tipping can be performed at no additional charge.
Yes. Everyone is eligible for these programs.
Focus Veterinary Care provides services for everybody at the same affordable prices. We welcome the Rescue community! There are no additional discounts available and the process to schedule a pet is the same as the general public.
Only one contact person for the Rescue is to make appointment requests. We do not bill, prepayment is required. If an agent of the Rescue fails to transport the pet to us at the scheduled time, a cancellation fee will be applied. We suggest the contact person forward the emailed instructions to the transporter to follow, so there is no confusion and all expectations are met.
If you are a Rescue willing to contribute or pay for an owned pets care (thank you!), the owner must request the appointment, not the Rescue. Payment must still be received at time of scheduling. The owner can forward the Text to Pay to you, or the Rescue may contact us via email with a cell phone number and we can send the Text to Pay directly to the Rescue.
To qualify for tax exemptions, please submit the 501c3 document and Kentucky Tax Exemption Certificate to info@focusvetcare.com prior to scheduling services.
We are not a 24 hour emergency clinic.
If your urgent or emergency needs cannot take place when we are open, we will do our best to try to accommodate you at another time, subject to our availability.
For our urgent care procedures, we keep the costs considerably lower than emergency clinics, but we are an alternative, not a substitute for 24-hour facilities. We do not offer 24-hour supervised care.
An additional, non-refundable, $200 fee is applied to out-of-hours procedures, even if cancelled.
Please utilize the online form provided on our website. After filling in and submitting the online form, send veterinary records and diagnostics, including x-rays, to info@focusvetcare.com.
Please utilize the online form provided on our website here.
If additional information needs to be provided, please do so through email.
To reduce staffing costs, so we may offer you reasonably priced services, we primarily communicate through email. We respond to voicemails on the next business day and it is not the fastest way to receive a response.
We have a full range of Abaxis blood analyzers, heartworm, and FELV/FIV testing on site and access to a full laboratory off site. We have digital radiology and dental digital radiology. We utilize our local partners for board certified ultrasound evaluation, but have an ultrasound in house for brief evaluations.
Yes you can! We accept all major credit cards. We do not accept CareCredit.
There is a convenience fee added to all credit card payments.
You may reschedule up to 72 hours before the procedure, only once per procedure. If you must reschedule less than 72 hours prior to your scheduled procedure, you may reschedule for a $25 rescheduling fee which must be paid at the time of rescheduling.
If you must cancel your procedure more than 72 hours before it is scheduled, a refund will be issued minus the credit card convenience fees. If a procedure is canceled less than 72 hours before it is scheduled, a refund will be issued minus a $25.00 cancellation fee and credit card convenience fees.
All procedures must be prepaid at the time of scheduling.
This policy is in place so that we may offer you the best price possible for your pet’s procedure. Last minute cancellations or “No Shows” impact the reasonable prices we offer.
We offer three options for filling your prescription:
- Purchase the heartworm prevention medication at our facility directly.
- We can provide you with a physical prescription for you to have filled at the online or physical pharmacy of your choice. We do not approve online pharmacy requests directly.
Yes. An examination is performed on your pet prior to any procedure. The details of this examination are recorded on the records emailed to you. If you require a consultation with the veterinarian about examination findings or are seeking additional advice beyond what is contained in our assessment, there is an additional charge of $55 for a consultation. Therefore, chronic medical conditions are best served with your regular veterinarian to facilitate the necessary dialogue.
We will provide your records to you directly, electronically. You may then forward them to a veterinary clinic of your choice if necessary.
Once the procedure is completed and your pet is discharged, Focus Veterinary Care will be available via email communication during the immediate recovery period at reasonable times. If additional hospitalization or services are needed, these may need to be performed by your regular veterinarian. If your pet requires 24hr hospitalization, they will need to be transferred by you to a 24hr care facility. However, the procedures we offer rarely require hospitalization overnight and are suited for at home recuperation, with the exception of cats with urethral blockages (“blocked cats”) which we do medical board for up to 5 days.
If you do not have a veterinarian, a suggestion will be provided based on your circumstances/location.
No we do not. We are only open three days a week for procedures only. Therefore, medical conditions and any chronic conditions are best served by your regular veterinarian. For routine vaccinations we recommend signing up for our once monthly vaccination clinics through VTTR.org
Yes. Kittens and puppies must be at least 2 pounds in weight, and be 12 weeks of age or older to be spayed or neutered.
Yes, but you must add the vaccines to your appointment request. Cats must be current on FVRCP and Rabies vaccinations. Dogs must be current on DHPP and Rabies vaccinations. We will not spay or neuter your pet without proof of current vaccinations or permission to vaccinate your pet while receiving services.
At Focus Veterinary Care, our goal is to provide high-quality veterinary procedures at affordable prices, helping make essential care accessible to as many families as possible, regardless of financial circumstances.
To allow us to maintain our affordable pricing, payment is required within 24 hours of scheduling a procedure. For emergency or time-sensitive procedures, payment is required at the time of scheduling. As a low-cost veterinary provider, we are unable to offer free services for owned pets.
For certain life-threatening conditions, including gastrointestinal foreign bodies requiring exploratory surgery, pyometra, and urethral obstruction etc., limited short-term payment assistance may be available for procedures costing more than $1,000. Assistance is dependent upon the availability of our funds and your documentation demonstrating the ability to repay the amount financed. The majority of the procedure cost will still be required at the time of scheduling.
We strongly encourage families who need financial assistance to first explore available resources, including support from friends and family, before requesting a payment arrangement. Payment assistance is limited, is not guaranteed, and requesting assistance may delay scheduling of your pet’s procedure.
Our priority is to provide affordable, timely care while ensuring that Focus Veterinary Care can continue serving pets and families throughout our community.
Please utilize the online form provided on our website.
Once reviewed, we will direct you on how to proceed.
We have DR radiology and digital dental radiology.
No. We limit the number of cases and procedures each day so that we can provide personalized and attentive care to your pet. We are very well equipped with state of the art diagnostics, including in-house bloodwork, radiology, dental radiology, and monitoring equipment. In addition, we always ensure that our facilities are of the utmost cleanliness and our staff trained to provide quality care.
- Focus Veterinary Care is privately owned with a focus on facilitating reasonably priced veterinary procedures for the public and 501c3 rescue organizations. We highly utilize digital scheduling, management, and prepayment. By maintaining prepaid, flat rate charges, we eliminate the large estimate ranges that delay service commitment. Our administration is small, and controlling the expenses experienced by larger corporations allows us to offer our services for less.
- We are only open to the public three days a week, which allows us to have a smaller staff. Urgent care is by individual arrangement and not always available.
- Similar to a human surgical center versus a human hospital, we limit our services to a specific focus – elective and the most common non- elective procedures that require minimal after care.