Frequently Asked Questions

A list of commonly asked questions and their answers

Do you provide TNR services?2023-11-26T23:14:22+00:00

Yes. Focus Veterinary Care has additional funding available for TNR groups while funds are available.

Are 501c3 and/or rescue organizations eligible for the Veterinarians to the Rescue (VTTR) vaccine vouchers?2023-11-26T23:13:50+00:00

Yes. Everyone is eligible for these programs. We also have additional funding available for TNR groups while funds are available.

Are 501c3 and/or rescue organizations eligible for the Bissell Pet Foundation vouchers?2023-11-26T23:12:36+00:00

Yes. Everyone is eligible for these programs. We also have additional funding available for TNR groups while funds are available.

Do you provide services for rescue groups?2023-07-11T18:34:26+00:00

Focus Veterinary Care provides services for everybody.

Rescue groups that are registered as a 501c3 organization that have more than five procedures to be performed may access our special services. Please email info@focusvetcare.com for additional information.

Are you open 24 hours for urgent needs?2023-07-11T18:19:41+00:00

We are not a 24 hour emergency clinic.

If your needs cannot take place when we are open, we will do our best to try to accommodate you at another time. Availability is not guaranteed.

What information should I provide in my initial email?2023-07-09T15:52:00+00:00

Please utilize the online form provided on our website to guide you.

How do I contact Focus Veterinary Care to discuss my pets needs?2023-07-11T18:07:03+00:00

We prefer email. To reduce staffing costs, so we may offer you reasonably priced services, we primarily communicate through email. Phone calls are answered on the next business day and returned through email or text and is not the fastest way to receive a response.

How are the pets contained while they await their procedures?2023-07-09T15:49:37+00:00

We offer clean, veterinarian standard, high quality cages with fleece blankets and a teddy for our patients.

What anesthesia monitoring equipment do you have?2023-07-09T15:48:50+00:00

We provide EKG, pulse oximetry, blood pressure, temperature monitoring, and, most importantly, qualified staff for our anesthetized patients.

What type of diagnostic equipment do you have?2023-07-09T15:48:14+00:00

We have a full range of Abaxis blood analyzers, heartworm, and FELV/FIV testing on site and access to a full laboratory off site. We have digital radiology and dental digital radiology. We utilize our local partners for board certified ultrasound evaluation, but have an ultrasound in house for brief evaluations.

Can I use a credit card?2023-11-26T23:02:00+00:00

Yes you can! There is a $2.95 + tax convenience fee added to all credit card payments.

What if I have to cancel a scheduled procedure?2023-07-11T18:08:38+00:00

You may reschedule up to 72 hours before the procedure, only one per procedure. If you must reschedule less than 72 hours prior to your scheduled procedure, you may reschedule for a $25 rescheduling fee which must be paid at the time of rescheduling.

Can I pay at the time of the procedure or on pick up ?2023-07-11T18:09:54+00:00

All elective procedures require a non-refundable $50 deposit to be scheduled. When dropping of your pet, the remaining balance is to be paid.

This policy is in place so that we may offer you the best price possible for your pet’s procedure. Last minute cancellations or “No Shows” impact the reasonable prices we offer.

After receiving a heartworm test, can I have my heartworm medication filled online?2023-07-11T18:10:30+00:00

Yes. However, only one prescription will be authorized for one year of heartworm medications to one outside pharmacy. Online pharmacies are extremely time consuming for veterinary clinics to navigate and can costly in staff time. To keep our prices affordable, we strictly enforce this policy. Select your pharmacy carefully or purchase your trusted heartworm medication through Focus Veterinary Care.

Is there an examination performed during the vaccination clinic services?2023-07-09T16:00:30+00:00

Yes. An examination is performed on your pet prior to any vaccination. The details of this examination are recorded on the records emailed to you. If you require a consultation with the veterinarian about examination findings or are seeking additional advice beyond what is contained in our assessment, there is an additional charge of $55 for a consultation. Therefore, chronic medical conditions are best served with your regular veterinarian to facilitate the necessary dialogue.

Will you provide my records to my veterinarian?2023-06-15T11:50:09+00:00

We will provide your records to you directly, electronically. You may then forward them to a veterinary clinic of your choice if necessary.

Will Focus Veterinary Care provide follow up care after a non-elective procedure?2023-06-15T11:49:22+00:00

Once your pet is stable all follow-up care, such as suture removal, will be with your regular veterinarian similar to what you would do after accessing care at an emergency facility. If you do not have a veterinarian, a suggestion will be provided based on your circumstances/location.

Do you offer chronic medical services such as diabetes management?2023-06-15T11:48:18+00:00

No we do not. We are only open two days a week for the public. Therefore, chronic medical conditions are best served by your regular veterinarian.

Can I use the bloodwork that my regular veterinarian performed?2023-06-15T11:47:21+00:00

Yes. If the bloodwork panel meets our minimum requirements and is within the last 3 months for elective procedures.

What bloodwork is included for my pet’s procedure?2023-07-11T18:11:40+00:00

Most procedures include bloodwork providing a minimum data base for anesthetic purposes. Cat spays and dog neuters do not include bloodwork, but may be purchased for an additional fee.

What if I cannot afford a procedure for my pet?2023-06-15T11:44:45+00:00

Contact Veterinarians to the Rescue via email only at info@vttr.org with details of your pet and your circumstances. This must be conducted over email. Please do not text or call for this service as this will delay your assistance.

How do I schedule a non-elective surgery?2023-06-15T11:43:43+00:00

Email us details and any photos/videos/records you may have to info@focusvetcare.com. Once reviewed, we will direct you on how to proceed.

What type of radiology equipment do you have?2023-06-15T11:41:13+00:00

We have DR radiology and digital dental radiology.

Is the quality of care less and/or more rushed than a regular veterinary clinic?2023-07-11T18:13:57+00:00

No. We limit the number of cases and procedures each day so that we can provide personalized and attentive care to your pet. We are very well equipped with state of the art diagnostics including in-house bloodwork, radiology, dental radiology, and monitoring equipment. In addition, we always ensure that our facilities are of the utmost cleanliness and our staff trained to provide quality care. We do not overbook to accommodate cancellations as non-refundable deposits are taken at scheduling for procedures.

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By clicking "Make an Appointment", I acknowledge that I am the owner or agent for the animal(s) described above. I have the full and exclusive authority to execute this consent and am over 18 years of age. 

  • I give permission to doctors, staff, authorized agents, or representatives of this hospital to hospitalize, anesthetize, medicate, treat, or perform surgery on my pet.
  • I am aware of the risks and complications associated with any surgery, anesthesia, hospitalization, procedure, and medications that may be given or dispensed for my pet. 
  • I further understand that unforeseen conditions may arise that may necessitate additional procedures at an additional cost. 
  • If life-saving emergency care is required, I authorize this hospital's doctors, staff, authorized agents, or representatives to provide treatment which they deem necessary until I can be reached. 
  • I authorize the use of appropriate anesthesia and pain relief medication as needed before and after the procedure. 
  • I understand that if my pet remains hospitalized, there will not be overnight supervision provided.
  • I further understand that it can be very stressful to an animal to be hospitalized and this stress may cause underlying physical conditions to become apparent. This can result in illness and even death. While the hospital strives to provide the best in veterinary services; unfortunately, no guarantee can be made regarding the outcome of the services provided. I release the hospital from any and all liabilities.
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