Frequently Asked Questions
A list of commonly asked questions and their answers
- Prepay for the procedure within 24hrs of scheduling
- No shows or cancellations within three business days of the scheduled procedure will incur a cancellation fee.
- Do not feed your dog after 6:00pm the night before the procedure. No water after midnight.
- Leave your dog in the car and let us know you’ve arrived by knocking on the door.
- Dogs must be on a leash. There are leashes hanging to the right of our front door. Please help yourself to a leash and make sure your dog is secured before having them exit the car. We are on a busy road.
- Drop off is between 8:00am and 8:30am.
- We are located in downtown Nicholasville at Focus Veterinary Care, 307 S Main St.,Nicholasville, KY
40356. We have limited parking. Pull into the semi-circle and follow the arrows, pulling all the way forward. This will enable others to pull in behind you. - If we find that your dog has fleas, we will treat for fleas. This will incur an additional charge of $10.00 + tax.
- If you do not provide proof of at least 2 DHPP vaccinations previously, your dog will be vaccinated for it. There is no additional charge.
- A small line will be tattooed near the incision site to indicate that your cat has been spayed/neutered.
- Pick up is between 2:00pm and 4:30pm only.
- A late fee of $25.00 is applied for pets picked up after 4:30pm.
- Discharge instructions will be provided at discharge. Records will be emailed to you.
- Prepay for the procedure within 24hrs of scheduling
- No shows or cancellations within three business days of the scheduled procedure will incur a cancellation fee.
- Do not feed your cat after midnight the night before the procedure. Water is ok.
- Cats must be in standard and secure cat carriers. One cat per carrier.
- Drop off is between 8:00am and 8:30am.
- We are located in downtown Nicholasville at Focus Veterinary Care, 307 S Main St.,Nicholasville, KY
40356. We have limited parking. Pull into the semi-circle and follow the arrows, pulling all the way forward. This will enable others to pull in behind you. - If we find that your cat has fleas, we will treat for fleas. This will incur an additional charge of $10.00 + tax.
- If you do not provide proof of at least 2 FVRCP vaccinations previously, your cat will be vaccinated for it. There is no additional charge.
- A small line will be tattooed near the incision site to indicate that your cat has been spayed/neutered.
- Pick up is between 2:00pm and 4:30pm only.
- A late fee of $25.00 is applied for pets picked up after 4:30pm.
- Discharge instructions will be provided at discharge. Records will be emailed to you.
Yes. Feral cats must be in appropriate cat traps.
Yes. Everyone is eligible for these programs.
Focus Veterinary Care provides services for everybody.
Rescue groups that are registered as a 501c3 organization that have more than five procedures to be performed may access our special services. Please email info@focusvetcare.com for additional information.
We are not a 24 hour emergency clinic.
If your needs cannot take place when we are open, we will do our best to try to accommodate you at another time. Availability is not guaranteed.
For our urgent care procedures, we keep the costs considerably lower than emergency clinics, but we are an alternative, not a substitute for 24-hour facilities. We do not offer 24-hour supervised care and your pet may be without supervision at times during the night or day if hospitalized. This is how we can offer a more affordable option.
Please utilize the online form provided on our website.
Please utilize the online form provided on our website here.
If additional information needs to be provided, please do so through email.
To reduce staffing costs, so we may offer you reasonably priced services, we primarily communicate through email. We respond to voicemails on the next business day and it is not the fastest way to receive a response.
We have a full range of Abaxis blood analyzers, heartworm, and FELV/FIV testing on site and access to a full laboratory off site. We have digital radiology and dental digital radiology. We utilize our local partners for board certified ultrasound evaluation, but have an ultrasound in house for brief evaluations.
Yes you can! There is a convenience fee added to all credit card payments.
You may reschedule up to 72 hours before the procedure, only once per procedure. If you must reschedule less than 72 hours prior to your scheduled procedure, you may reschedule for a $25 rescheduling fee which must be paid at the time of rescheduling.
If you must cancel your procedure more than 72 hours before it is scheduled, a refund will be issued minus the credit card convenience fees. If a procedure is canceled less than 72 hours before it is scheduled, a refund will be issued minus a $30.00 cancellation fee and credit card convenience fees.
Orthopedic Procedures:
Orthopedic procedures that are rescheduled or cancelled within 72 hours will incur a cancellation/rescheduling fee of $250.00 and credit card convenience fees.
All elective procedures must be prepaid at the time of scheduling.
This policy is in place so that we may offer you the best price possible for your pet’s procedure. Last minute cancellations or “No Shows” impact the reasonable prices we offer.
We offer three options for filling your prescription:
1. Purchase the heartworm prevention medication at our facility directly.
2. Have the prescription filled at our online pharmacy.
3. We can provide you with a physical prescription for you to have filled at the online or physical pharmacy of your choice.
Yes. An examination is performed on your pet prior to any vaccination. The details of this examination are recorded on the records emailed to you. If you require a consultation with the veterinarian about examination findings or are seeking additional advice beyond what is contained in our assessment, there is an additional charge of $55 for a consultation. Therefore, chronic medical conditions are best served with your regular veterinarian to facilitate the necessary dialogue.
We will provide your records to you directly, electronically. You may then forward them to a veterinary clinic of your choice if necessary.
Once the procedure is completed, all follow-up care, such as suture removal, will be with your regular veterinarian, similar to what you would do after accessing care at an emergency facility. If you do not have a veterinarian, a suggestion will be provided based on your circumstances/location.
No we do not. We are only open three days a week for the public. Therefore, chronic medical conditions are best served by your regular veterinarian.
Yes. If the bloodwork panel meets our minimum requirements.
Most non-elective procedures include bloodwork providing a minimum data base for anesthetic purposes. Those procedures that do not include bloodwork may have bloodwork panels purchased for an additional fee.
Contact Veterinarians to the Rescue via email only at info@vttr.org with details of your pet and your circumstances. This must be conducted over email. Please do not text or call for this service as this will delay your assistance.
Please utilize the online form provided on our website.
Once reviewed, we will direct you on how to proceed.
We have DR radiology and digital dental radiology.
No. We limit the number of cases and procedures each day so that we can provide personalized and attentive care to your pet. We are very well equipped with state of the art diagnostics, including in-house bloodwork, radiology, dental radiology, and monitoring equipment. In addition, we always ensure that our facilities are of the utmost cleanliness and our staff trained to provide quality care.
- Focus Veterinary Care is privately owned with a focus on facilitating reasonably priced veterinary procedures for the public and 501c3 rescue organizations. We highly utilize digital scheduling, management, and prepayment. By maintaining prepaid, flat rate, charges, we eliminate the large estimate ranges that delay service commitment. Our administration is small, and controlling the expenses experienced by larger corporations allows us to offer our services for less.
- We are only open to the public three days a week, which allows us to have a smaller staff. Urgent care is by individual arrangement and not always available.
- Similar to a human surgical center versus a human hospital, we limit our services to a specific focus – procedures and vaccinations.